Terms & Conditions 

Credit card guarantee required at time of reservation. Free cancellation before 11:59 PM local hotel time day prior to arrival. Long stay car parking included in your rate will be at the airport long stay facility All rates are subject to hotel availability.

Guarantee policy There is a credit card required for this reservation. If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Cancellation policy Free cancellation before 11:59 PM local hotel time on night prior to arrival. At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. Totals listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.

Sleep Retreat

Package is subject to availability. Late check-out is available until 12pm, subject to availability. The in-room aromatherapy diffuser, oils and robe are provided for use during your stay and remain the property of the hotel. A credit card pre-authorisation will be taken at check-in, and any items removed from the room will be charged at the equivalent replacement value.

Jet Reset

Package is subject to availability. Equivalent alternatives may be substituted where necessary.

Active Wellness Kit

Active Wellness Kit is subject to availability. Fitness equipment, yoga kit and Pilates equipment are provided for use during your stay and remain the property of the hotel. A credit card pre-authorisation may be taken at check-in, and any items removed or damaged will be charged at the equivalent replacement value.

Fitness on Demand

Fitness on Demand access is valid for a period of 5 days. Guests use the service at their own risk and should ensure they are medically fit and able to participate in physical activity before use. Guests are responsible for exercising within their own capabilities and should stop immediately if discomfort or injury occurs.

Express LED Face Mask Glow Ritual

Express LED Face Mask Glow Ritual is subject to availability. The LED face mask is provided for exclusive use for up to 24 hours during your stay and remains the property of the hotel. The mask must be returned to the front desk at the end of the 24-hour period or on check-out, whichever is sooner. A credit card pre-authorisation will be taken at check-in, and any items removed, lost or damaged will be charged at the equivalent replacement value.

Robe and Slippers

Package is subject to availability. Robes are provided for use during your stay and remain the property of the hotel. Any items removed from the room may be charged at the equivalent replacement value.

Late Check-Out

Late check-out is subject to availability and available until 12pm, subject to availability. If late check-out cannot be accommodated, the charge will be refunded in full.

1. Full payment for online bookings is due upon booking.

2. If you cancel your event all monies paid are non-refundable / non-transferable. You must notify the hotel in writing.

3. Menu pre-orders are required no later than 28 days prior to the event. Menu orders received after this date cannot be guaranteed, but the food provided will be from the festive menu.

4. All other pre-orders e.g. drinks must be paid for prior to arrival.

5. Meals supplied will be taken from the menus referred to in the Christmas brochure. These are our standard menus for the festive season. Please note that while we aim to deliver our Christmas menu as planned, this is subject to change depending on the availability of ingredients and supplies.

6. Please ensure that all your attendees are consulted for any dietary requirements or allergies prior to your event. All relevant information should then be passed to the hotel at the time of confirming your menu requirements as stated above. It is imperative that we are notified in advance, as this important information will be included in your event final details and shared with our operations team.

7. Groups of fewer than 10 guests may share a table with other parties. Groups of 12 guests or more are normally catered for at more than one table, however we will endeavour to avoid splitting your party so that only 1 or 2 guests are at another table.

8. Where hotels are offering special accommodation rates for Christmas, there are only a limited number of rooms available, and all offers are subject to promotional room availability. Early booking is advised.

9. Accommodation will be payable on checkout. Please note that credit card details will be requested at the time of booking to guarantee the reservation. An authorisation for the value of your stay will be taken on check in, which will include an amount for any extras chargeable to your room. Final charges will be made against the card on check out, unless the guest fails to arrive without prior cancellation. Full cancellation terms and conditions will be confirmed at the time of booking.

10. Most major credit cards are accepted for payment. Please check with us before booking.

11. All prices include VAT at the current rate. VAT will be calculated based on the prevailing rate at the time of payment. If you require a VAT receipt, please advise the events team who will be able to provide this after the event.

12. Any offers are subject to availability.

13. Please note that whilst we aim to deliver the entertainment as outlined in the brochure, this is subject to change depending on the availability of the entertainer.

14. The hotel reserves the right to amalgamate Christmas events to ensure appropriate numbers. Should we need to do this, we will inform you of this change and you have to right to move your booking to an alternative date, subject to availability of both parties.

15. We reserve the right to move the event to an alternative function suite, within the same hotel, should numbers dictate.

16. The management of the hotel reserves the right to refuse entry to the hotel. In addition, the hotel reserves the right to charge the organiser, company or individual for any damages caused by unreasonable behaviour.

17. The management reserves the right to refuse the service of alcoholic drinks within the current licensing laws.